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Last Updated: April 2026

Isones is owned and operated by Nerds Expert and functions as an independent online retailer and reseller of printers, printer accessories, and related products. Unless explicitly stated in writing, we are not the manufacturer of the products listed on this website. This policy is applicable to the "Products" sold through our website, which include printers, multifunction devices, accessories, parts, consumables, and related hardware.

You acknowledge that you have read, comprehended, and consent to the terms enumerated in this policy by purchasing Products from Isones.

1. STATUS OF INDEPENDENT RETAILER

Isones is owned and operated by Nerds Expert of printers and related products. We are not the manufacturer of the Products offered on this website, unless explicitly indicated otherwise in writing.

The proprietors of all brand names, trademarks, service marks, logos, model numbers, and product references that appear on this site are the rightful owners. All such references are employed exclusively for the purposes of identification, compatibility description, and resale, and they do not suggest sponsorship, endorsement, or affiliation unless explicitly stated.

2. WARRANTIES OF THE MANUFACTURER

A limited warranty may be granted directly by the original manufacturer for many products sold through Isones. The repair, replacement, or service of the Product is governed by the manufacturer's warranty, where applicable, in accordance with the manufacturer's terms and conditions.

Customers are required to communicate directly with the manufacturer regarding inquiries regarding:

Manufacturer warranties are contingent upon the product, model, region, and utilization conditions. The terms, coverage period, exclusions, and claim approval process associated with manufacturer warranties are not under the control of Isones.

Isones does not administer, execute, or guarantee manufacturer warranty services unless explicitly stated in writing.

3. NO EXTENDED OR INDEPENDENT WARRANTY

Isones does not offer any independent warranty, service plan, or extended coverage beyond the manufacturer's warranty, unless explicitly stated on a product page or in written documentation.

Products are sold subject to the manufacturer’s standard warranty terms, where applicable, and no additional seller warranty applies unless specifically stated on the relevant product page. In the event that they are accessible, any optional service plans or third-party warranties must be acquired separately.

4. COMPATIBILITY RESPONSIBILITY

Before making a purchase, customers are solely responsible for ensuring that the product is compatible with their equipment, system configuration, and intended use.

Isones is not responsible for issues arising from:

Product descriptions and compatibility information are intended to serve as general guidelines and may not encompass all potential configurations. Where compatibility details are provided on the product page, Isones makes reasonable efforts to maintain accurate specifications for informed purchasing decisions.

Before placing an order, it is recommended that you consult the manufacturer's documentation or contact the manufacturer directly if you are unsure about compatibility.

5. DISCLAIMER OF IMPLIED WARRANTIES

Isones expressly disclaims all implied warranties, whether express or implied, to the fullest extent permitted by applicable law, including but not limited to:

Implied warranties are not subject to limitations in certain jurisdictions. In such instances, you may be entitled to additional rights under applicable law, and certain exclusions or limitations may not apply to you.

6. LIMITATION OF LIABILITY

Isones shall not be held liable for any indirect, incidental, special, consequential, or punitive damages that arise from or are related to the purchase or use of any Product, to the utmost extent permitted by law.

This encompasses, but is not restricted to:

The total liability of Isones, if any, shall not exceed the purchase price of the specific Product that is the subject of the claim in all circumstances.

7. Defective on Arrival (DOA)

Visible transit damage should be reported within 48 hours of delivery with packaging images to support carrier review and replacement eligibility.

Customers may be required to submit the following information to file a DOA claim:

The manufacturer or authorized service provider may need to confirm DOA claims before they can be resolved. Available remedies may vary depending on the circumstances:

The availability of remedies may be restricted if defects are not reported within the designated timeframe.

8. CONSUMABLE PRODUCTS

In general, consumable items, including ink cartridges, toner cartridges, printheads, maintenance kits, and similar supplies, are not eligible for warranty claims once they have been opened, installed, or used, with the exception of instances where the product is confirmed to be defective upon reception. Unopened consumable products that arrive damaged or materially different from the order may remain eligible under the applicable return window.

Performance may be impacted by issues related to utilization, storage conditions, printer settings, or compatibility, which are not considered manufacturing defects due to the nature of consumables.

9. MODIFICATIONS TO PRODUCTS AND SPECIFICATIONS

Manufacturers may modify product specifications, packaging, firmware, included accessories, or design features without prior notification. Isones is not responsible for such modifications.

The most recent revisions of the manufacturer may not always be reflected in the product images, descriptions, and specifications on our website, which are provided for general informational purposes. Isones shall not be held accountable for any deviations that arise as a result of modifications initiated by the manufacturer.

10. CHANGES TO POLICIES

This Warranty & Manufacturer Disclaimer is subject to modification, revision, or updating by Isones at any time to accommodate changes in business practices, legal requirements, or product offerings. A revised effective date will be included in any updates that are posted on this page. The updated policy is accepted by continuing to use our Services following the implementation of such changes.

11. CONTACT INFORMATION

For inquiries concerning this Warranty & Manufacturer Disclaimer or for assistance with a product issue, please reach out to:

Isones
5311 Beverly Hill St, Houston, TX 77056
Email: info@isones.com